DVLAN — Shipping Policy

Effective date: July 1, 2026
Last updated: July 1, 2026

Overview

DVLAN ships orders from Toronto, Ontario, Canada. This Shipping Policy explains how we process, ship, and deliver orders placed through dvlan.studio 

Order Processing

Orders are processed after payment has been successfully completed.

Processing times may vary depending on product availability, order volume, and whether the item is ready-to-ship or made in limited quantities.

Once your order has shipped, you will receive a confirmation email with tracking information where available.

Shipping Locations

DVLAN ships within Canada and internationally.

International shipping availability may vary depending on destination, carrier restrictions, customs rules, and service availability.

Shipping Carriers

We may ship orders using carriers such as:

• Canada Post

• Purolator

• FedEx

• Other available shipping providers

The carrier may vary based on destination, package size, shipping method, and service availability.

Shipping Rates

Shipping rates are calculated at checkout based on your location, shipping method, and order details.

Any available shipping options will be shown before you complete your purchase.

Delivery Times

Estimated delivery times are provided at checkout or through the shipping carrier.

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather, customs, carrier delays, holidays, incorrect addresses, or other circumstances outside DVLAN’s control.

International Shipping, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage fees, and other charges may apply.

These charges are the customer’s responsibility and are not included in the product price or shipping cost unless clearly stated at checkout.

DVLAN is not responsible for delays caused by customs processing.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

DVLAN is not responsible for lost, delayed, or returned packages due to incorrect or incomplete shipping information.

If you notice an error in your shipping address, contact us as soon as possible at info@dvlan.studio. We will do our best to help, but we cannot guarantee changes after an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, delivery is managed by the carrier.

DVLAN is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier. However, if there is an issue with your shipment, please contact us and we will do our best to assist with the carrier claim process where possible.

Returned Packages

If a package is returned to DVLAN due to an incorrect address, failed delivery attempt, refusal, or failure to pay duties or taxes, the customer may be responsible for any return shipping fees, reshipping fees, or related costs.

Original shipping fees may not be refundable.

Order Tracking

If tracking is available for your order, tracking details will be sent to the email address provided at checkout.

Please allow some time for tracking updates to appear after your order has shipped.

Contact Us

For shipping questions, contact us at:

DVLAN
Email: info@dvlan.studio