DVLAN — Privacy Policy

Effective date: July 1, 2026
Last updated: July 1, 2026

Overview

DVLAN (“we,” “us,” or “our”) is a clothing brand based in Toronto, Ontario, Canada. We create clothing in small numbers and care about the people who wear it — including how we handle the information you trust us with.

This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the rights and choices you may have. It applies to your use of our website, online store, products, content, features, tools, and related services at dvlan.studio and through our Shopify-powered store.

DVLAN is powered by Shopify, which helps us provide our online store, checkout, payments, customer accounts, shipping tools, email marketing, and related services.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information in the following ways.

Information you provide directly to us

This may include:

• Contact details, such as your name, email address, phone number, shipping address, and billing address.

• Order information, such as the products you buy, sizes, order history, delivery details, returns, and exchanges.

• Account information, if you create a customer account.

• Payment-related information. We do not directly store full payment card numbers. Payments are processed securely through Shopify and its payment providers.

• Marketing preferences, such as email or SMS sign-ups.

• Communications, such as messages you send us by email, customer-service requests, feedback, reviews, photos, or other content you submit.

Information collected automatically

When you use our website, Shopify and related store tools may automatically collect certain information, such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Products viewed

• Links clicked

• Dates and times of visits

• Cookie and similar technology data

Information from third parties

We may receive information from:

• Shopify

• Shopify Payments and payment processors

• Shipping carriers

• Fraud-prevention and security tools

• Email or SMS marketing tools used through Shopify

• Customer-service, return, and store-management tools

2. How We Use Personal Information

We use personal information to:

• Operate our website and online store.

• Process, confirm, fulfill, and deliver orders.

• Create and manage customer accounts.

• Process payments and help prevent fraud.

• Communicate with you about orders, shipping, returns, exchanges, and customer-service requests.

• Create return shipping labels through Shopify, where applicable.

• Send marketing emails or SMS messages where you have signed up or where permitted by law.

• Improve our products, website, customer experience, and services.

• Respond to reviews, feedback, or customer inquiries.

• Maintain the security and integrity of our store.

• Comply with legal, tax, accounting, and regulatory obligations.

• Enforce our policies, terms, and rights.

3. Marketing Communications

If you sign up for marketing emails or SMS messages, we may send you updates, product launches, offers, and other DVLAN-related communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us. You may still receive transactional messages, such as order confirmations, shipping updates, and return-related messages.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the store, remember your preferences, support checkout, keep items in your cart, understand website performance, and improve the shopping experience.

Because our store is powered by Shopify, Shopify may also use cookies and similar technologies to provide and improve the platform.

As of the effective date of this Privacy Policy, DVLAN does not use separate third-party advertising pixels such as Meta Pixel, Google Ads Pixel, TikTok Pixel, or retargeting advertising tools.

If this changes in the future, we will update this Privacy Policy and, where required, provide appropriate cookie choices or consent options.

Most browsers allow you to refuse or delete cookies through browser settings. Please note that disabling certain cookies may affect how the website functions, including checkout and cart features.

5. How We Share Personal Information

We do not sell your personal information.

We only share personal information where needed to operate our business, provide our services, or comply with the law. This may include sharing information with:

• Shopify, which hosts and powers our online store.

• Shopify Payments and payment processors.

• Shipping carriers, including Canada Post, Purolator, and FedEx.

• Service providers that help with order fulfillment, customer support, returns, email/SMS communication, security, analytics, or store operations.

• Legal, regulatory, or government authorities where required by law.

• Professional advisors, such as accountants, lawyers, or insurers, where necessary.

• Another business if DVLAN is ever involved in a business sale, merger, restructuring, or transfer.

• Other parties where you have given us permission.

We require service providers to handle personal information only as needed to provide their services to us and to protect that information appropriately.

6. Shopify

DVLAN is powered by Shopify. When you visit our website, place an order, create an account, make a payment, sign up for marketing, or interact with our store, your personal information may be processed by Shopify.

Shopify may process and store personal information in Canada, the United States, or other countries where Shopify or its service providers operate.

You can review Shopify’s privacy practices in Shopify’s own Privacy Policy.

7. Shipping and Returns

To fulfill orders and process returns or exchanges, we may share necessary information with shipping carriers such as Canada Post, Purolator, FedEx, and any other carrier used to deliver your order.

If you request a return or exchange, we may use your order details, contact information, and shipping information to communicate with you and create a return shipping label through Shopify.

8. International Orders

DVLAN ships internationally. If you place an order from outside Canada, your personal information may be transferred to, processed in, or stored in Canada, the United States, or other countries.

Privacy laws in those countries may be different from the laws where you live. Where required, we take reasonable steps to protect your personal information in line with applicable privacy laws.

9. Data Retention

We keep personal information only for as long as reasonably needed to:

• Provide our services

• Fulfill orders

• Manage returns and exchanges

• Maintain business records

• Comply with legal, tax, accounting, and regulatory obligations

• Resolve disputes

• Prevent fraud

• Enforce our policies and rights

When personal information is no longer required, we take reasonable steps to delete, securely destroy, or anonymize it.

10. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information.

However, no website, payment system, email system, or method of electronic storage is completely secure. We cannot guarantee absolute security. You are responsible for keeping your account login details confidential.

11. Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your personal information.

• Withdraw consent where we rely on consent.

• Object to or restrict certain uses of your information.

• Request a copy of certain information in a portable format.

• Opt out of marketing communications.

To exercise your rights, contact us using the details in the “Contact Us” section below. We may need to verify your identity before completing your request.

12. Canadian Privacy Rights

DVLAN is based in Toronto, Ontario, Canada. We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act, where applicable.

You may contact us at any time with questions or concerns about how we collect, use, or disclose your personal information.

13. EEA / UK Privacy Rights

If you are located in the European Economic Area or the United Kingdom, our legal bases for processing personal information may include:

• Performing a contract with you, such as processing and delivering your order.

• Your consent, such as when you sign up for marketing.

• Our legitimate interests, such as improving our store, preventing fraud, and responding to customer inquiries.

• Compliance with legal obligations.

You may also have the right to lodge a complaint with your local data protection authority.

14. California Privacy Rights

If you are a California resident, you may have rights under California privacy laws, including the right to know, access, correct, delete, and opt out of certain uses of personal information.

DVLAN does not sell personal information. As of the effective date of this Privacy Policy, DVLAN does not use third-party advertising pixels or retargeting tools.

If our practices change in the future, we will update this Privacy Policy and provide any required opt-out options.

We will not discriminate against you for exercising your privacy rights.

15. Children and Teens

DVLAN’s website and products are not directed to young children. Teens may use our store where permitted by law or with parent/guardian involvement where required.

We do not knowingly collect personal information from children under the minimum age required by applicable law without appropriate consent. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

16. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We do not control those third parties and are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or Shopify/store settings.

When we make changes, we will update the “Last updated” date at the top of this page. Where required by law, we will provide additional notice.

18. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise your privacy rights, contact us at:

DVLAN
Toronto, Ontario, Canada

Email: info@dvlan.studio